Client Satisfaction Starts with People-First: AK Building Services CEO & Co-Owner Shari Cedar was recently featured in CleanLink, sharing how a people-first culture drives exceptional client satisfaction in commercial janitorial services.
In her contributed piece, Shari makes the case that the strongest client-first organizations are built on a people-first foundation. Frontline associates, she notes, are the heart of AK Building Services — arriving before tenants, working after hours, and shaping every client’s experience through their work.
She highlights how AK brings that philosophy to life, from handwritten birthday notes for its 800-plus teammates to sharing client compliments directly with the employees who earned them, along with the role leadership and career growth play in keeping people engaged. As Shari puts it, investing in people pays off in lower turnover, stronger morale, and the kind of consistent, high-quality service that builds lasting client loyalty.
Read More: Here